Bali Veterinary Clinic Payment Policy
At Bali Veterinary Clinic, we aim to make our payment process clear and straightforward. Please review the information below before using our services.
PAYMENTS
General Services
All prices and bills are quoted in Indonesian Rupiah (IDR), and payments must be made in the same currency.
Payment for consultations, treatments, and other services is required at the time of service. This applies to both consultations at our clinics and house-call services. BVC does not offer post-treatment payment arrangements.
Surgery & Procedures
For scheduled surgeries and procedures, our veterinary team will provide an estimated cost based on the planned treatment. Full payment is required in advance before the procedure begins.
The estimated cost may change if additional treatment, medication, diagnostic tests, procedures, or other veterinary services become reasonably necessary based on your pet’s condition.
Any additional charges incurred during treatment must be settled in full before your pet is discharged.
Hospitalization
For hospitalized patients, our veterinary team will provide an estimated cost based on the initial treatment plan. Payment is required in advance before treatment begins.
The estimated cost may change depending on your pet’s condition, diagnostic results, response to treatment, or additional care that may become necessary during hospitalization.
If there are significant changes to the treatment plan or estimated cost, our team will discuss them with you in advance whenever reasonably possible. Once the updated treatment plan is approved, the applicable additional payment will be required before the treatment proceeds.
If the final cost of hospitalization is lower than the initial estimate, any remaining balance may be refunded or retained as credit for future payments at the clinic.
Pharmacy Purchases
All pharmacy purchases require full payment at the time of purchase. Medications will only be prepared and dispensed once full payment has been received and confirmed.
Accepted Payment Methods
We currently only accept:
- Credit/Debit Card: Visa, Mastercard, JCB, and Amex*
- QRIS
- Wise for international bank transfer.
- Local Bank Transfer: Please contact your BVC branch for the applicable bank details.
- Cash: Exact amount preferred.
* A 2% processing fee applies to Amex credit card transactions above IDR 5,000,000.
REFUNDS
Refunds are processed via local bank transfer and may take up to 7 working days to complete.
For refund processing, please provide accurate local bank account details. Any applicable bank or administrative charges may be deducted from the refunded amount.